Terms and Conditions


Thank you for shopping with Skyncare! All orders are processed and shipped within 7 - 14 business days of purchase. Delays may occur due to restrictions related to the COVID pandemic. Once shipped, a tracking number will be issued via email / phone number (be sure to check your spam or junk mail if you do not receive the confirmation email to your inbox). Please allow between 2 - 3 business days for your tracking information to update after you receive your shipping confirmation. When placing your order, be sure to enter the full correct address, including apartment, suite, and unit numbers. If you need to update your shipping address, email immediately. If your order is shipped prior to your address being updated, it is your (the customer’s) responsibility to contact USPS to update your shipping address and or reroute the order package if needed. Please be advised, if we are unable to validate your shipping address, your order may be cancelled and refunded to you. If your package is returned to us for any reason, you will be issued a refund minus shipping costs.We are not responsible for any customs fees, duties, and or taxes. Our shipping fee will be clearly articulated to you alongside the service and estimated transit time during checkout for your order.

Shipping Issues

If your order was shipped and is showing abnormal tracking updates (i.e. only the label was created), email us with your order number so that we can assist with re-processing your shipment.

Got any Missing, Wrong, Damaged Products?

If you receive an incomplete order a wrong, please contact us immediately at Be sure to include your order number and a picture of everything you received inside your order package.

Delivery Issues (Lost or Stolen Packages)

If you receive notification that your order was delivered, however, you did not receive it please contact USPS Customer Support 1-800-275-8777 (domestic) or 1-800-222-1811 (international). You may also file a claim online for the missing order package here: After you submitted the claim, email your claim information to Customer Support at so that we can assist.


All orders are final sale. We do not offer any returns or exchanges. No refunds. We do not offer refunds or cancellations once an order has been processed. If you have any concerns regarding your order, contact our customer support at If any refunds are given, shipping costs are NOT included.   

Additional Questions or Concerns?

Please email Our customer support team will be happy to help with any other questions you may have! If you are contacting us regarding an order, always include the full name that the order was placed under and your order number "(#0000)" in the subject line of your email.

  ** Due to the overwhelming amount of orders and our normal hours of operations, please be aware all orders placed on Friday through Sunday will not begin processing before the following Monday or the first business day. Thank you for your patience and support!